Return Policy

At Gunny-gear.com, our goal is simple: We want you to feel as confident in your order as we do in our products and you can, because we stand behind every product we make and sale. You may return merchandise purchased online for size or fit within 30 days of shipment of your order, provided it has not been damaged, washed, altered or worn. If you desire to return your Gunny-gear merchandise, please contact Gunny-gear at customerservice@gunnyk9gear.com and provide your order number, item number and tracking number from your original confirmation e-mail. Gunny-gear is not responsible for the cost of returning goods other than defective merchandise.

Final Clearance items are not eligible for returns and/or exchanges.

Please be advised that Gunny-gear is not responsible for the cost of returning goods from outside the US and its Territories for any reason.

At this time, we are unable to accept returns for customized product. Custom “gear” orders are nonrefundable, other than because of manufacturing or materials defect (this does not cover normal wear and tear or extreme circumstances “chewed”). For additional information, please contact us at customerservice@gunnyk9gear.com

Shipping Damage: If you receive an item that was damaged during shipment, contact us at customerservice@gunnyk9gear.com  within 10 days of delivery. Please have your order number, item number and tracking number from your original confirmation e-mail. Gunny-gear.com will make every reasonable effort to reorder the item or credit your purchase in a timely manner.

Warranty: If there’s a defect with the merchandise, ship it back to us and we’ll make things right. All Gunny-gear® products are covered under our warranty against material and manufacturing defects, even after 60 days from your purchase shipment date. If Gunny-gear® determines that a product has a material or manufacturing defect, we’ll replace it.

Customer Service: We want to make sure you’re happy with your shopping experience. Gunny-gear will help resolve any problems you may have experienced with your purchase. They can also assist you with reordering an item, and you’ll receive FREE GROUND SHIPPING on that reorder. Please contact us at 623-738-9456.or customerservice@gunnyk9gear.com

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